A generated license doesn't appear on the customer's site
This is almost always an activation-limit or key-mismatch issue, not a bug in the key itself.
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Check |
What to look for |
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Activation limit |
Confirm the license hasn't already hit its site cap on the License Key table |
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Key accuracy |
Re-copy the key from the Generate License modal or license row — stray whitespace breaks validation |
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API routes |
Confirm the relevant v2/licenses/activate/{license_key} route is enabled under REST API |
13.2 Renewal or welcome emails aren't sending
|
Check |
What to look for |
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Template status |
Confirm the template is ACTIVE on the Email Templates screen |
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Notification toggle |
Confirm the matching toggle is on under Settings → Notifications |
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WordPress mail |
Test that your site's outgoing mail (SMTP or otherwise) is functioning independent of this plugin |